Last updated: June 2026
TeslaRides aims to provide a high-quality, reliable service at all times. However, we understand that sometimes things may not meet your expectations. We take all complaints seriously and handle them fairly, transparently, and promptly.
You can make a complaint by:
Please provide as much detail as possible: your name, contact details, date and time of journey, pickup and drop-off locations, and a description of your concern.
| Stage | What Happens | Timeframe |
|---|---|---|
| Acknowledgement | We confirm receipt of your complaint | Within 24 hours |
| Investigation | We review all details and gather information | Within 5 working days |
| Response | We provide a full written response with our findings and any resolution | Within 10 working days |
| Escalation (if needed) | If unresolved, you may escalate to the relevant licensing authority | See below |
As a Shoreditch-licensed private hire operator regulated by the London Borough of Hackney (Transport for London), if you are unsatisfied with our final response, you may escalate to:
If the journey took place in a different local authority area, you may also contact that area's Licensing Authority.
If your complaint relates to how we have handled your personal data under UK GDPR, you have the right to complain to the Information Commissioner's Office (ICO):
We take all feedback seriously. Contact us and we will respond within 24 hours.
Phone: 07980 069000
Email: bookings@teslarides.co.uk
WhatsApp: 07980 069000